We want you to be completely satisfied with your purchase from shop.chiarasandri.com. If for any reason you’re not, we offer a hassle-free return process.

1. Returns Accepted:

We accept returns of unused items in their original condition and packaging within 5 days of delivery.

2. Eligibility:

• Items must be returned in new, unused condition.
• All original packaging, including tags, labels, and inserts, must be included.
• Blankets and books must be free from stains, damage, or wear.

3. How to Initiate a Return:

• Please contact us at shop@chiarasandri.com or use the Contact Form to initiate the return process.
• We’ll provide you with instructions for returning your item.

4. Return Shipping Costs:

• For returns due to our error (e.g., incorrect item shipped, damaged item), we will cover the return shipping costs.
• For returns initiated by the customer (e.g., change of mind), the customer is responsible for return shipping costs.

5. Refund Process:

• Once we receive and inspect the returned item, we will process your refund within 3-5 business days.
• Refunds will be issued to the original payment method.

6. Non-Returnable Items:

The following items are non-returnable:

• bookmarks
• damaged / used items

7. Contact Us:

If you have any questions regarding our return policy, please don’t hesitate to contact us:

shop@chiarasandri.com
Contact Form